You have the right, as a customer, to get what you pay for and to pay a fair fee for services. 

The City's Consumer Protection division regulates certain types of businesses and enforces those regulations. These regulations aim to increase consumer safety and ensure proper charges for certain goods and services. Consumer Protection regulates:

  • Taxis, for-hire vehicles and transportation network companies (TNCs).
  • Limo companies.
  • Tow truck companies.
  • Parking garages and lots.
  • Business that use weighing and measuring equipment such as scanners and scales.
  • Businesses that require a regulatory license.