Customer Review Panel

CRP Seeks New Members!

Do you care about protecting the environment? Want to share your thoughts on how we can keep Seattle’s drinking water & essential waste services affordable and community centered? Join SPU’s Customer Review Panel and shape our future.

To apply

Contact Sam Stork with questions at samantha.stork@seattle.gov or (206) 348-1901.

The application deadline is Monday May 16, 2022, at 11:45 PM

Seeking new members for July 2022 appointment

CRP members advise Seattle Public Utilities (SPU) leadership and make recommendations to the Mayor and City Council on the utility's strategic plan and rates, including topics related to drinking water, solid waste, sewer services all while protecting our environment. CRP members bring community expertise and different professional and life experiences, to ensure SPU can make Seattle the best and an equitable place to live for everyone. SPU is especially interested in members who can actively partner on our commitments to our City Values, including racial and social justice. CRP members serve for three-year terms.

SPU's Strategic Business Plan focuses our priorities, guides essential service delivery, and maximizes the benefit of every dollar. It reflects the following guiding principles that are at the center of all our work: understanding and responding to customers and community, ensuring affordability and accountability, addressing risk and resilience, enhancing equity and empowerment, and delivering service and safety. It also provides our customers with a predictable three-year water, sewer, and solid waste collection rate path and rate projections for the subsequent three years, ensuring everyone has access to essential services. We update the plan and adopted rate path on a three-year cycle to allow for future uncertainties and adjustments.

We actively seek a diverse candidate pool to help inform SPU on its work and vision to become a community-centered utility.

"I volunteer on CRP for the same reason I work in affordable housing - serving my community. CRP gives me the opportunity to connect my work in housing and environmental stewardship with the important work of safeguarding public assets that ensure a high quality of life for all people in our community."
(Bobby Coleman at SHA, Current CRP member)

Those interested in applying should:

  • Be committed to racial equity and have an interest in SPU's mission to become a community-centered utility focused on protecting our environment, clean water, and zero waste.
  • Represent neighborhoods and communities that have experienced significant displacement and discriminatory policies or practices. Black, Indigenous and People of Color, Immigrant and Refugee, low-income folks are highly encouraged to apply.
  • Have connections to, a love for Seattle, serving as a connection between community and the Utility.

Panel members meet quarterly & duties include:

  • Reviewing SPU's Strategic Business Plan rates, investments, programs, and initiatives that are focused on protecting our environment, waste prevention, healthy communities, and a rate path to ensure everyone has access to essential services.
  • Bringing a community-centered lens and experience to the CRP, serving as a connection between community and the Utility.
  • Modeling inclusive and anti-racist practices and elevating the voices and needs of communities that have historically been marginalized within the City's political process.
  • Participating in quarterly meetings as well as optional training and in the field opportunities.

SPU is offering nominal stipends for individuals participating in CRP to reduce barriers for participation. Stipends are intended to honor volunteer time, lived experience, and expertise members bring to CRP. Persons from Black, Indigenous, Communities of Color, Immigrant & Refugee communities and low-income backgrounds are highly encouraged to apply.

About Seattle Public Utilities

Seattle Public Utilities (SPU) provides essential drinking water, drainage and wastewater, and solid waste services to more than 1.5 million people in the greater Seattle area, all while protecting our environment. About 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.

A Customer Review Panel was established to provide input on the Strategic Business Plan and periodically review Seattle Public Utilities' progress in implementing the plan. Panel members are selected by the Mayor and City Council.

To apply

Contact Sam Stork with questions at samantha.stork@seattle.gov or (206) 348-1901.

The application deadline is Monday May 16, 2022, at 11:45 PM


Application Questions

  1. Name and contact information, preferred pronouns
  2. Please describe the connections you have in your community. These could include faith-based, cultural, ethnic, or interest-based groups (to name a few).
  3. Describe one topic you would like SPU's CRP to address.
  4. SPU actively seeks CRP members who represent the diverse experiences of SPU customers. Please describe how your experience as a SPU customer might lend a unique perspective to the CRP.

Current Panel Members

Suzanne M. Burke

Suzie Burke is an active participant in the Fremont business community and also serves on the board of the North Seattle Industrial Association and Fremont Chamber of Commerce. She is a former member of the SPU’s Creeks, Drainage and Wastewater Advisory Committee. She is particularly interested in representing the needs and interests of small businesses in keeping rates and ecological cleanups reasonable. Suzie works in the Fremont neighborhood, and resides in Ballard.

Bobby Coleman

Bobby Coleman leads environmental stewardship and sustainability initiatives at Seattle Housing Authority. His professional experience has focused primarily on energy and water efficiency projects and program development and management, capital planning, continuous improvement, and data analysis. He is passionate about human and environmental health and well-being, historic preservation, and food politics. Bobby lives in Queen Anne.

Gretchen Glaub

Gretchen Glaub is the Salmon Recovery Coordinator for Snohomish County. Gretchen is interested in Puget Sound ecosystem recovery, specifically addressing water quality issues - contaminants of emerging concern (e.g., PAHs, PBDEs). She describes herself as: a “renter who has worked with landlord to implement updates for resource conservation (water, heating); professional interested in supporting activities to recover our endangered species and restore salmon runs on the brink of listing; volunteer invested in sharing knowledge and passion for Puget Sound environs with others; individual with deep love for our shared environment.”

Noel Miller

Noel Miller, P.E. is a retired municipal public works and utilities director and a licensed civil engineer with a Master’s in Public Administration. His 40 year career has been focused on municipal stormwater, wastewater, water supply and transportation programs, systems and projects in the Puget Sound region. His early career involved practicing as a project engineer for several local consulting civil engineering firms. In 2012, he was appointed to the SPU’s Creeks, Drainage and Wastewater Advisory Committee and served as a co-chair. In 2013 and 2014, he served as the Chair of the Customer Review Panel, supporting the creation of SPU’s 2015-2020 strategic business plan. A Seattle resident since the late 1970‘s, Noel now resides in the Phinney Ridge neighborhood after living in the West Seattle, Matthews Beach and Madison Park neighborhoods. He is an advocate for increasing the public’s understanding and appreciation of regional and local water quality issues and infrastructure in general. He is also interested in finding effective solutions to the ongoing challenge of financing SPU’s programs and projects.

Maria McDaniel

Maria McDaniel is a Seattle native and lives in the Rainier Beach community. She has more than 25 years of business development, marketing, management, and IT experience working with corporate sector and non-profit organizations. She has a Bachelor of Science in Business Administration from Central Washington University and her background includes strategic planning, community relations, fundraising, consulting, and corporate stewardship. Maria was appointed to SPU's Creeks, Drainage and Wastewater Advisory Committee in 2018 and served until the end of 2020. She currently works for the City of Seattle as a Senior Business Analyst in the Information Technology Department and is active in the community supporting a variety of organizations including the Rainier Food Bank, Southeast Seattle Senior Center, Duwamish Tribe, and currently serves as a board member for Onyx Fine Arts Collective and volunteers her time as a 501 Commons Executive Service Corps member. Maria's interest in wastewater stems from her concern for the environment and she wants to increase public awareness.

Khalid Mohamed

Khalid Mohamed is the Operations Assistant and Registrar at Summit Public School. Khalid is interested in bringing a social and racial justice lens to the work of the CRP. As a Muslim and Somali-American, he says: “I was fortunate enough to work with diverse communities with different cultures and languages, and it allowed me to learn about cultures and see things from their own perspective. One unique perspective that I will bring to SPU is that I speak three languages fluently; I speak Somali, Arabic, and English.”

Thy Pham

Thy Pham is a Global Health Program Officer at the Bill & Melinda Gates Foundation. She has 20 years of product development experience leading global programs evaluating therapeutics, vaccines and devices across a range of chronic and infectious diseases. She was born in Vietnam, grew up in Salt Lake City, and has a BA in Chemistry from Wesleyan University in Connecticut. She has lived in Seattle for 13 years, is an advocate for early childhood education and preserving history, and is active in the community through fundraising, teaching, volunteering, and board service for nonprofits in the International District including Keiro Northwest, JCCCW, Treehouse, ACRS, and Seattle Betsuin.  

Rodney Schauf

Rodney Schauf is the Director of Engineering at the Sheraton Seattle Hotel. He has been involved in the hospitality industry for the last 30 years; 27 of those as a facilities manager. Rodney has lived in several areas around the United States and has lived in the Seattle area, both in Belltown and now in Renton for the past 17 years. Rodney is always looking for and testing new and innovative ideas. He was an early supporter of some of the first resource conservation products introduced, such as compact fluorescent lighting and low flow plumbing fixtures. Under Rodney’s leadership, the Sheraton was recognized as one of Washington’s top 50 green companies in 2013. The Sheraton has also been recognized by the Seattle 2030 District for smart building analytics.

Tiffany Sevilla

Tiffany Sevilla is a Stormwater Management engineer with the Port of Seattle. Tiffany is interested in helping identify emergent strategies for building community wealth. I n her words: “I'm an advocate for culturally relevant support and empowerment of communities of opportunity. I am passionate about working toward environmental justice to support public health. I have experience organizing communities, developing programming and procedures, and building relationships with diverse stakeholders. I'm extremely proud of my neighborhood in south Beacon Hill and committed to supporting local youth and BIPOC efforts to build a livable, just home for us all.”

Puja Shaw

Puja Shaw is an Associate at KPFF Consulting Engineers and has lived and worked as a Civil Engineer in Seattle since 2000. She has been heavily involved in landmark projects throughout the City including the King Street Station Renovations, Pike Place Market Renovations, the Publix Hotel and the University of Washington’s Montlake Triangle and Burke Gilman Trail projects. In addition to working with the City’s various departments on a daily basis, she is also an active member of SPU’s Development Services Advisory Group and a member of the Seattle Bicycle Advisory Board.

Miki Sodos

Miki Sodos is a small business owner in Seattle. She co-owns Café Pettirosso in Capitol Hill, Bang Bang Kitchen in Rainier Valley and Bang Bang Café in Belltown, and is an industry professional with 30 years in hospitality. Originally from New Mexico, she moved to Seattle in 2002 after graduating from the University of New Mexico with a Political Science degree. She has been a vocal advocate for small business issues and an active participant in the Shout Your Abortion movement. Miki is interested in providing equal quality of services to all our neighborhoods and increasing education about clean water issues, particularly in marginalized communities.