Technology Access and Adoption Study

Digital Seattle

Your voice matters. Over 4600 residents participated in the new study and the results are available now. 

The City of Seattle conducted a broad survey (quantitative research) and focus groups (qualitative research) to better understand residents' access and use of technology and internet services, barriers to use, and the support needed to help ensure all residents have the same opportunities. Our Technology Access and Adoption Study helps guide digital equity programs and funding for Seattle residents.

View Summary Report             View Tableau Data Dashboard

The results of the new community research updates the last study done in 2018. A lot has changed with the Covid-19 pandemic. The new report and data shows progress and remaining barriers for communities in need. This is also the first Seattle community surveying since the passage of the City's Internet for All resolution in 2020. We worked with Inclusive Data, Olympic Research & Strategy, Tribal Technology Training (T-3), Pacific Market Research and others to design and conduct the latest research. 

The study was designed to continue improving the inclusion of diverse voices, collect actionable data, respond to critical needs, and use best practices in responsive community information gathering. 

You'll find four sections of links below to data and materials used for the City's community research. They include: 

  1. Data explorer dashboard - This is great way to start to explore what you're interested in! This Tableau dashboard of survey results has 2 tabs: one for questions about households and another for the individual questions.Instructions are also provided below.
    The dashboard includes a large amount of key measures, but doesn't present all the data points in the survey. Visit the Dashboard. The detailed survey report and the crosstab banners listed below also provide more detail.)
  2. Full data sets - Includes the Survey data set and codebook, as well as the Focus Group participant coded responses.  
  3. Crosstab banners - Excel workbooks to look up the number of responses to any survey question crossed with other questions and by population, area or Council District.  
  4. Materials used, including the questions for the survey and focus group, plus outreach and data collection mailings, flyers and facilitatation guides. 

We share these to help you explore the data and to increase transparency and understanding of how we research digital equity in the community. They are also posted here if you want to do additional analysis or to conduct your own community data gathering. 


Explore the full data set of the 4197 Seattle resident survey responses available on the City’s Open Data site. Data is available to view or download, and be used with the codebook and instructions below.

Full Dataset Snapshot

Access the Full Dataset

Access the Codebook

How to use this Dataset (Link will download full instructions and a survey codebook in an Excel Workbook format.)

Focus group data: An Excel workbook with all responses from the 40 focus groups, coded by qustions and population groups is also available for download here.

Data Explorer Dashboard

Explore the results through a dashboard of interactive graphs, maps and other displays of key survey measures. Data can be explored using the instructions below.

2023 Dashboard Screenshot

Access the Dashboard

Explore the Household metrics or Individual Metrics using the tab at top left.

Instructions: How to Use the Tableau Dashboard (Link will download instructions in PDF.)

Crosstab Banners

Explore Banners (Crosstabs of the survey result data provided in Excel spreadsheets)
These allow you to examine the number of responses to specific survey questions by different groupings. The first set of 7 banners are answers for the household and banners 8-14 are for answers related to individuals. 

Household Banners (1-7):

Banner 1 by Focused Populations

Banner 2 by Demographics (Council Districts, Income, Federal Poverty Level (FPL), Children in Household, etc.)

Banner 3 by Housing Situation, Language, Housing Situation, Federal Poverty Levels (FPL), Race and Social Equity (RSE) Area Groups

Banner 4 by Internet Connections and Subscriptions

Banner 5 by Digital Opportunity Score Groups

Banner 6 by Demographics (Council Districts, Age, Gender, Race/Ethnicity, etc.)

Banner 7 by Comparing 2018 and 2023 Study Results


Individual Banners (8-14):

Banner 8 by Focused Populations

Banner 9 by Demographics (Council Districts, Age, Gender, Race/Ethnicity, etc.)

Banner 10 by Housing Situation, Language, Housing Situation, Federal Poverty Levels (FPL), Race and Social Equity (RSE) Area Groups

Banner 11 by Internet Connections and Subscriptions

Banner 12 by Online Activity Level, Digital Skills, and Digital Concerns

Banner 13 by Language of Survey

Banner 14 by Comparing 2018 and 2023 Study Results

Information Technology

Jim Loter, Interim Chief Technology Officer
Address: 700 5th Ave, Suite 2700, Seattle, WA, 98104
Mailing Address: PO Box 94709, Seattle, WA, 98124-4709
Phone: (206) 684-0600
Phone Alt: Cable TV & Internet Discount Information: (206) 684-8498

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