Contact the Benchmarking Help Desk

If you can't find what you need to comply on the Instructions page, you can contact the help desk for support. The Benchmarking help desk provides free technical assistance for building owners, managers, and service providers to complete the compliance process for annual reporting and data verification. To support customers with varying needs we provide multiple options to connect with help desk staff.  

Email: Email help desk staff at for general inquiries or guidance to complete the benchmarking process. Please provide the name of your building, address or building ID (if known). All email inquiries will be responded to in 3-5 business days.

Phone: Call the benchmarking phone line at (206) 727-8484 to leave a voicemail message. Voicemail messages must include your name, name of building, address or building ID (if known), and a number to receive a return phone call. All voicemail messages are responded to in 3-5 business days. Please note, this is not a live phone line.

Sign up for a virtual appointment: The benchmarking help desk offers limited 1-1 appointments Monday –Thursday to provide enhanced technical support. Virtual appointments are for up to 25 minutes and can be scheduled for assistance with setting up buildings in Portfolio Manager, completing the enrollment process for automated utility uploads, troubleshooting data errors, and Portfolio Manager account review for those who benchmark campuses or own/manage multiple buildings. 1-1 appointments are best suited for users that have started the benchmarking process and assistance with updating existing Portfolio Manager accounts. Use the scheduling tool to sign up.

Attend virtual office hours: The benchmarking team is offering virtual weekly office hours (in small groups) on Tuesdays from 11: 00 AM – 12:00 PM (PST). The virtual office hours held over Zoom include a brief benchmarking compliance overview and a Q +A segment to answer specific questions. Virtual office hours are open to everyone, but best suited to assist folks new the benchmarking compliance process that need assistance getting started. Register for weekly office hours and submit your question here.

Need to Confirm Compliance?

To check benchmarking compliance for a building, please use our compliance portal.

Stay Informed!

Make sure you are signed up to receive updates regarding benchmarking news, upcoming deadlines, and compliance education resources. Subscribe Now

Enforcement Inquiries 

For questions related to violations, appeals, or payments, see Penalties.

Sustainability and Environment

Jessyn Farrell, Director
Address: 700 5th Avenue, #1868, Seattle, WA, 98104
Mailing Address: PO Box 94729, Seattle, WA, 98124-4729
Phone: (206) 256-5158

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