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Customer Service Survey Report As part of its efforts to enhance services in the current economic climate, the Seattle Department of Transportation (SDOT) conducted a mailed survey of residents of Seattle. The survey was designed to assess satisfaction with and priorities for SDOT work and activities. The results of the survey will be used to improve procedures for delivering high quality service to customers, to incorporate customer opinions in decisions about allocating resources to SDOT activities, and to establish baseline measures that can be used to track changes in familiarity and satisfaction with SDOT over time.For more information about the survey, or to obtain tables detailing responses to every question in the survey, contact Susan Mueller (206-233-7893). SDOT Customer Service Survey Report (PDF format) |
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